Post by account_disabled on Feb 27, 2024 22:23:14 GMT -5
The we know from our own experience The price fades in the warm light of enthusiasm Thats why the following applies in all sales areas the emotional and not the cognitive areas of our brain make the decisions. We buy this product or that service or not. Emotion beats reason Emotions touch and motivate people. In order for employees to successfully manage sales discussions controlling their own emotions as well as the ability to recognize understand and influence the customers emotions are of fundamental importance. Control your own emotions.
The ability to manage your own emotions is a prerequisite Country Email List for emotional selling. Unfortunately many employees not just in sales are influenced by beliefs such as Im not in a good mood in the morning on Monday when its too hot. You are not aware of the following You have feelings but you are not your feelings You can distance yourself from or even actively change emotions that are not helpful to you at the moment. Active condition management is a basic virtue that needs to be trained especially in demanding times in sales. Sales employees should be perceived as authentic and likeable.
A distinctive quality of encounter and advice depends on the ability to turn friend regardless of the circumstances. Sometimes little hacks can help Imagine there is a trash can right next to the entrance to your office. In the morning before you start working throw all your ballast into this bin. This means you can act mentally freely when dealing with customers. When you leave the office or shop in the evening you walk past the bucket and decide for yourself whether you want to take the junk with you or simply leave it behind you. Influence the emotions of the other person Friend or foe This question is at the beginning of every encounter. Even the unspoken questions from a customer are not initially aimed.
The ability to manage your own emotions is a prerequisite Country Email List for emotional selling. Unfortunately many employees not just in sales are influenced by beliefs such as Im not in a good mood in the morning on Monday when its too hot. You are not aware of the following You have feelings but you are not your feelings You can distance yourself from or even actively change emotions that are not helpful to you at the moment. Active condition management is a basic virtue that needs to be trained especially in demanding times in sales. Sales employees should be perceived as authentic and likeable.
A distinctive quality of encounter and advice depends on the ability to turn friend regardless of the circumstances. Sometimes little hacks can help Imagine there is a trash can right next to the entrance to your office. In the morning before you start working throw all your ballast into this bin. This means you can act mentally freely when dealing with customers. When you leave the office or shop in the evening you walk past the bucket and decide for yourself whether you want to take the junk with you or simply leave it behind you. Influence the emotions of the other person Friend or foe This question is at the beginning of every encounter. Even the unspoken questions from a customer are not initially aimed.